Terms and Conditions
Essential Information
Office hours are 9.00 am - 5.00 pm from Monday to Friday. A tax invoice will be mailed to all enrolled students. All enrolments should be completed at least 2 weeks prior to term commencement. Late enrolments may be negotiated.
Certificates
Certificates are automatically issued if you successfully complete an accredited short course or full qualification. If for any reason you do not receive your certificate within two weeks of completing your course please notify the College as a matter of urgency. For other courses certificates of attendance are issued on request - must be within 12 months of course completion. A $30 Fee applies for a Certificate of Attendance, Statement of Attainment or Qualification to be reissued less than 12 months after the course was completed. If the course was completed more than 12 months ago, a $150 Fee applies. All requests must be made in writing. Allow 28 days for your certificate to be re-issued.
Refunds and Transfers
Please choose your course carefully. The College does not accept responsibility for changes in work commitments and personal circumstances which prevent attendance at courses, including family illness or medical emergencies. Refunds will only be given in exceptional circumstances and must be applied for in writing. An administration fee of $10 will apply.
If the College cancels your course you will be given the option to transfer to another course or receive a full refund. Please allow for 14 working days after the commencement date to receive your cheque. No refunds are payable if you cancel from a course 7 (seven) working days or less before the course commencement date. Transfers between terms are permitted at a charge of $15 for administration.
Please note: The College receives some funding towards the cost of running accredited courses but none for general interest and leisure courses. To ensure that your course goes ahead make sure to book as early as possible each term. The College leaves courses open until a week before the scheduled date. However, for administration purposes, including timetabling, contacting clients, locations and confirming tutors, a decision needs to be made well in advance of the advertised date of commencement of each course. PLEASE NOTE YOUR ENROLMENT IS NOT TRANSFERABLE.
College Rights
The College reserves the right to refuse enrolment to any person. The College can also cancel a person's enrolment if their behaviour is unacceptable, or who does not meet entry criteria or as permitted by law. It reserves the right to cancel a class or vary the duration of a class. As part of its aim for continuous improvement the College has the right to alter any assessment procedure or course content or requirement at any time. The College reserves the right to replace the advertised tutor on a course. The College also reserves the right to alter any of the published arrangements, including dates and times, either before or during a course or to cancel or terminate a course at any time.
Pensioner and Senior Concessions
The College offers a 10% discount to Centrelink Health Care Card holders & Seniors Card holders for unaccredited courses. Please note these discounts do not apply to full VET qualification courses. To receive a concession you will need to produce your current concession card/document at the time of enrolment, otherwise the full Fee is payable. Please attach a copy of your concession card with your enrolment form if sending by post.
Access and Equity Policy
You must be 15 years and nine months old to join a course, but there is no upper age limit. We accept people from any suburb or background. Children are not permitted to attend classes with parents. Smoking is not allowed in any College classrooms (and if your course location is a public school) the Department of School Education prohibits smoking within school grounds. Mobile phones should be switched off while classes are in progress. Access for people with disabilities is dependent on the facilities available at the venues used by the College. Most venues have limited access, but the College will try to make special arrangements where possible to meet the needs of people with disabilities. Please advise the College of special requirements 6 weeks prior to course commencement date. Carers of disabled people may attend the same course as the disabled person free of charge, but you must notify the College at least 6 weeks prior to term commencement and complete an enrolment form for insurance and safety reasons.
Fees and Receipts
The course fees for all Nationally Recognised Training courses marked with this logo in the brochure include textbooks, course notes and assessment. The fee shown for each non-accredited course covers tuition only. For some classes you will need to buy materials. A combined receipt, confirmation and tax invoice will be posted to you. Ensure your contact details are correct.
Membership
For membership inquiries please contact the College.
Parking and Venues
Limited parking for students is available at most venues. The College does not accept responsibility for any loss or damage to your vehicle. There is no parking available for students at 457 Chapel Road.
Student Support
Students enrolled in VET courses experiencing literacy and numeracy difficulties are asked to contact their course trainer and request assistance. The College has the right to assess the English proficiency of applicants to any of its VET courses. The College's decision is final.
Evaluation
At the end of your course you will be asked to provide Feedback to College management. Please complete this quality assurance tool.
Appeals
If you wish to appeal your VET assessment please make an appointment with your trainer. You may lodge an appeal in writing against any assessment decision, within 7 days. Mark your letter Attention Principal, PO BOX 3004, Bankstown Square, 2200.
Ethical Marketing
Bankstown Community College aims to avoid any ambiguity and inaccuracy in its advertising. Only accredited courses have the appropriate logo listed. Bankstown Community College's scope of registration may be checked by visiting the National Training Information Service at www.ntis.gov.au
Grievances
In case of any grievance please discuss with your course tutor in the first instance. If you do not feel comfortable doing so please call the College and discuss with the appropriate administration officer. All grievances requiring the Principal's attention must be in writing. Allow 14 working days for a written response from management. The Principal is unable to hold meetings with students requesting refunds.
Feedback
The College is seeking community Feedback on new courses of interest. If you or a group of friends would like to suggest possible new courses please either email us on info@bankstowncc.com.au or post your ideas to PO Box 3004 Bankstown Square NSW 2200.