Pre-Enrolment Information - Terms and Conditions
Updated 19/08/10
Please read this document carefully before enrolling in one of our courses.
REFUNDS AND TRANSFERS - PART QUALIFICATION COURSES / GENERAL COURSES
Please choose your course carefully. The College does not accept responsibility for changes in work commitments and personal circumstances that prevent attendance at courses, including personal or family illness and/or medical emergencies. Refunds will only be given in exceptional circumstances and must be applied for in writing. An administration fee of $10 will apply.
If the College cancels your course, you will be given the option to transfer to another course or receive a full refund. Please allow for 14 working days after the advertised commencement date to receive your refund cheque.
No refunds are payable if you cancel from a course 7 (seven) working days or less before the course commencement date.
Transfers between terms are permitted at a charge of $10 for administration. Only one transfer is allowed.
A tax invoice will be posted or e-mailed to all enrolled students. All enrolments should be completed at least 2 weeks prior to term commencement. Late enrolments may be negotiated. Late enrolments are ineligible for refunds or transfers.
REFUNDS - FULL QUALIFICATIONS
Please choose your course carefully. The College does not accept responsibility for changes in work commitments and personal circumstances which prevent attendance at courses, including illness or medical emergencies. Refunds will only be given in exceptional circumstances and must be applied for in writing. An administration fee of $50 will apply to all requests.
If the College cancels your course you will receive a full refund. Please allow for 14 working days after the commencement date to receive your cheque.
100% of your fees will be refunded for full-time VET qualifications if you provide the College with 28 (twenty-eight) working days’ written notice before the commencement date that you wish to cancel your enrolment.
80% of your fees will be refunded for full-time VET qualifications if you provide the College with 14 (fourteen) working days’ written notice before the commencement date of a course that you wish to cancel your enrolment.
50% of your fees will be refunded for full-time VET qualifications if you provide the College with 7 (seven) working days’ written notice before the commencement date of a course that you wish to cancel your enrolment.
No refunds are payable if you cancel from a course 7 (seven) working days or less before the course commencement date.
Similarly, no refunds are payable if a client wishes to withdraw from a course once the course has commenced.
Clients who take advantage of a payment plan must pay the entire course fee not withstanding whether they complete the course successfully or withdraw etc. The payment plan is a privilege extended to clients.
CERTIFICATES
Certificates are automatically issued if you successfully complete an accredited short course or a full qualification. If for any reason you do not receive your certificate within four weeks of completing your course, please notify the College as a matter of urgency. For other courses certificates of attendance are issued on request – these requests must be made within 12 months of course completion.
A $30 fee applies for a Certificate of Attendance, Statement of
Attainment or Qualification to be reissued less than 12 months after the course was completed.
If the course was completed more than 12 months ago, a $75 fee applies. All requests must be made in writing.
Allow 28 days for your certificate to be re-issued.
VET COURSES
It is a College requirement that students enrolling in any unit of competency or full VET qualification keep a copy of all assignments and assessment tasks submitted to their trainer for assessment. Please note that simply submitting an assignment does not automatically entitle you to a Statement of Attainment. Your course trainer will assess your work as Competent or Not Yet Competent (NYC). If your work is evaluated as NYC you will be given the opportunity to improve your work and re-submit. Your trainer will discuss timeframes for your course at the commencement of the course.
COLLEGE RIGHTS
The College reserves the right to refuse enrolment to any person. The College can also cancel a person's enrolment if their behaviour is unacceptable, or if they do not meet entry criteria or as permitted by law. It reserves the right to cancel a class or vary the duration of a class if there are insufficient students. If a tutor is unavailable, the College reserves the right to replace that tutor. The College reserves the right to alter any of the published arrangements, including tutors and dates, either before or during a course. The College reserves the right to vary, cancel or terminate a course at any time.
CONCESSIONS
The College offers a 10% discount to Centrelink Health Care Card holders & Seniors Card holders for unaccredited courses. Please note these discounts do not apply to VET qualification courses (both full and part qualifications), excluding English courses. To receive a concession you will need to produce your current concession card/document at the time of enrolment, otherwise the full fee is payable. Please attach a copy of your concession card with your enrolment form if sending by post.
FEES
The course fees for all Nationally Recognised Training programmes marked with this logo in the brochure include textbooks and course notes. The fee shown for each non-accredited course covers tuition only. For some classes you will need to buy some materials. A combined receipt, confirmation and tax invoice will be posted or e-mailed to you. Ensure all your contact details are correct on your enrolment form.
ACCESS & EQUITY
The College accepts students from any background as long as they fall within the defined categories eligible under our funding guidelines. You are welcome to study with us, and your religion, ethnic background, marital status is irrelevant. You will be treated democratically and in a fair and respectful manner at all times. As a student of
The College has a wheelchair lift to improve access to the College for people with a disability, the aged and the infirm.
Carers of clients with a disability may attend the same course as the disabled participant but will not be assessed. It may be that in certain qualifications, that the College’s insurance may not cover the carer.
You must be 18 years old to join a course, but there is no upper age limit. As of January 1, 2010 clients wishing to enrol in a full-time VET course must be over the age of 18 and/or have completed Year 10. We accept people from any suburb or background. Children are not permitted to attend classes with parents. Smoking is not allowed in any College classrooms (or if your course location is a public school, as the Department of School Education prohibits smoking within school grounds). Mobile phones must be switched off while classes are in progress. The College will try to make special arrangements where possible to meet the needs of people with disabilities. Please advise the College of special requirements 6 weeks prior to course commencement date. Carers of disabled people may attend the same course as the disabled person free of charge, but you must notify the College at least 6 weeks prior to term commencement and complete an enrolment form for insurance and safety reasons.
PRIVACY STATEMENT
The College may use information supplied by you on your enrolment form for internal (BCC-only) statistical analysis, programme evaluation, and/or for internal management purposes. The College may make this information available to appropriate Government authorities as required by VETAB for audit purposes under the provisions of the Australian Quality Training Framework, or by the NSW Board of Adult Education. The College will respect your privacy and keep your personal information confidential except for the abovementioned purposes.
SECURITY OF YOUR PERSONAL INFORMATION
The College will take all reasonable steps to secure your personal information.
Electronic information is protected by various security measures and access to information and databases is restricted, by login and password protection as well as physical security measures, to staff and officers of
EVALUATION & FEEDBACK
At the end of your course, you will be asked to provide written feedback to College management. Please complete this quality assurance tool. Our
Principal reads each and every Student Evaluation Feedback survey completed each term. Staff and administration are then informed of any areas requiring improvement
ACCREDITED TRAINING/UNITS OF COMPETENCY
At the commencement of your course, your trainer will take you through your Student Achievement Summary form, which is a record of your study. You will be asked whether you choose to be formally assessed or whether you prefer not to be assessed. Only students who choose to be assessed and satisfactorily complete all required assignments/assessments can be awarded a Statement of Attainment in the particular Unit(s) of Competency included in their course.
APPEALS
If your trainer assesses you as Not Yet Competent, (NYC) it may be that you need to provide further evidence of competency. An opportunity to re-submit will be given. No charge will be applicable in this instance. The only stipulation is that the opportunity to provide the trainer with more evidence must be actioned by you within the specified period as discussed with your trainer and/or the CEO.
If at the conclusion of the entire qualification you have been assessed as NYC, this means that you have not successfully met all the assessment criteria and that you are entitled to receive only Statements of Attainment in the Units of Competency of the qualification in which you have been assessed as Competent.
If you disagree with this assessment, you are required to appeal within a two-week period from the date upon which you have been notified that your work has been assessed as NYC. After this period lapses, you shall need to re-enrol in the relevant Unit of Competency at your own cost.
RECOGNITION OF PRIOR LEARNING & RECOGNITION OF CURRENT COMPETENCY
The College accepts that some applicants may have vocational skills and expertise acquired from previous studies and/or from non-formal training. The College recognises that vocational skills are valid notwithstanding how an applicant has acquired them. Hence, applicants/participants who believe they already have certain skills and/or knowledge to be covered in the training can, upon enrolment, apply to the College to have such skills or prior knowledge assessed. If the College finds that the applicant has indeed demonstrated through evidence that they hold relevant set of skills or knowledge that applicant may have the training program reduced accordingly. Applicants must provide evidence of skills, experience and aptitude that collocates with the competencies of a particular Unit of Competency.
Similarly, applicants/participants who have current skills equivalent to the units of competency on offer may apply for a recognition process. It is the applicant’s responsibility to ensure that the evidence provided is authentic, sufficient, current, relevant, valid and reliable (these terms shall be defined at the orientation session). Applicants for RPL /RCC will be advised that evidence may include work reports; work samples; references; statutory declarations; prizes; awards and commendations received in a relevant area; testimonials; documentation; and AQTF qualifications/statements of attainment. The College may assess an application and decide that it may be granted, denied, partially granted and/or that additional evidence is required.
In addition to a portfolio of evidence, the College may choose to conduct an oral interview in conjunction with supporting evidence and/or arrange for skill testing in conjunction with an interview and documentary evidence.
Appeals: If an applicant is not satisfied with the outcome of his/her RPL/RCC Application, they may lodge an appeal against the decision within two weeks of the date they were advised of the decision. The cost of this re-assessment must be borne by the applicant.
RPL & RCC Application forms are available from the CEO.
CREDIT TRANSFER/MUTUAL RECOGNITION
Applicants/participants are informed before enrolment that the College has a credit transfer policy that ensures that qualifications and outcomes achieved by applicants/participants through completion of programs in national training packages at registered RTOs are recognised. The College recognises any nationally recognised training qualification or course issued by accredited RTOs in
LANGUAGE, LITERACY AND NUMERACY ASSISTANCE
All applicants to qualification courses must undergo a FREE pre-enrolment Literacy Assessment to ascertain whether their literacy and fluency is up to the prerequisite level of their target qualification. The College uses the WELL professional development guide for trainers and assessors analysing LLN requirements. This resource was funded under the Workplace English Language and Literacy Programme by the Commonwealth through the Department of Education, Science and Training.
In addition, the College assesses whether the applicant’s literacy is up to the standard required by the applicant’s target work environment.
All literacy Tests are assessed by the CEO who has had 25 years experience as an English Trainer including 6 years as an IELTS Examiner accredited by the University of Cambridge and working at the University of Technology and Macquarie University. The CEO was also the Principal of the
The College’s decision is final and no further correspondence will be entered into. External English language proficiency results such as IELTS and TOEFL may be accepted if they have been completed within the last 12 months.
Participants with Literacy needs/issues will be assisted to enrol in a literacy class. The College has eight fully qualified English Language Teachers on its staff holding the prerequisite TESOL qualifications as well as the Certificate IV in Training & Assessment. The College conducts accredited English language training using the CSWE curriculum for 32 weeks each year and offers classes during weekdays and evenings.
PARTICIPANT SUPPORT, WELFARE AND GUIDANCE
The College’s objective is to have all applicants enrolled in a course or qualification complete the course or qualification and to be found Competent.
Where a participant is experiencing difficulties with their program, we advise that he/she discusses the problem they are experiencing with their trainer, an administration officer or a senior manager. Participants may choose to discuss their issue with whomever they choose. Where the problem or difficulty exceeds the expertise or the capacity of the College, the participant shall be referred to the appropriate external provider. Where the difficulty is a timing or scheduling issue the College will use its resources to assist the participant to achieve the required level of competency.
The College has a compassionate approach towards its clientele and will do what it can within its limited capacity to assist them and/or refer them to the relevant external agency.
If you are not meeting academic or other course requirements, you will be counselled by your trainer and/or the CEO. In case of serious lack of achievement, especially in a full VET qualification course, you will be issued with a formal Academic Warning Letter from the CEO outlining the unsatisfactory area of performance.
In case of a student failing to observe the College Policies he/she may have his/her enrolment terminated. This may be due to aggressive behaviour; verbal or physical assault; or inappropriate behaviour.
If you are experiencing personal or academic difficulties and you wish to discuss these confidentially with the CEO, please make an appointment. The College suggests discussing difficulties you may be experiencing as soon as possible. There is no charge to students for pastoral care counselling provided by the College.
WORKING WITH CHILDREN CHECK
All applicants for the Children’s Services qualifications must agree to undergo a Working with Children Check. For more information on this please Google: “NSW Commission for children and young people” or visit the url: http://kids.nsw.gov.au/kids/working.cfm
INSURANCE ARRANGEMENTS FOR LEARNERS IN WORKPLACE ENVIRONMENT
The College has both Public Liability and Accident Insurance for all of its clients. The insurance covers the clients during their period of training as well as for the period during which they may be participating in Practicum/Workplace training in a workplace environment arranged by the College. Before a client is sent to a workplace to start their Practicum period, the College will send the relevant industry facility an Introductory Letter and a copy of the College’s insurances.
OCCUPATIONAL HEALTH & SAFETY
The College has an OH&S Policy in place that is implemented on a continuous basis by all staff members. At the commencement of a course, trainers conduct an Introductory OH & S audit. The Introductory OH & S session has checklist pro forma, which is completed by the trainer and the participants. The list includes the identification of exit signs and the dissemination of the evacuation procedure. Location of toilet amenities, public telephones, and parking availability are also discussed.
The Introductory Check List also requires the trainer to inquire about any special medical conditions that he/she or the other participants may need to be aware of; participants can choose to inform the trainer in writing of any such condition and confidentiality is observed. The aim of this assessment is to ensure the College has identified any participant with special needs who may require the College to modify its training and assessment strategies in order to assist this participant to achieve competency.
GRIEVANCE POLICY
The College Grievance Policy and the College Policy on Bullying and Harassment are also presented and explained to clients on the first day of their course.
If your grievance relates to the Vocational aspect of your course:
*Discuss with your trainer at a convenient time (not during class).
*If the matter is not resolved, make an appointment to discuss the matter with the relevant Coordinating Trainer
*If the matter is still not resolved, put your concerns in writing and address it to The Principal. The written format may be via e-mail. The Principal will respond within 7 (seven) working days, and may do so in writing and/or may invite you to meet with him at a mutually convenient appointment time.
At all times, students may nominate a family member or a representative to accompany them or act as their spokesperson. The College staff have the same right.
If you still not able to resolve your grievance, you are entitled to contact the following organisations.
NSW Vocational Education and Training Accreditation Board
NSW Department of Education & Training
T: 9244 5335
www.vetab.nsw.gov.au
or
National Training Complaints Hotline
T: 1800 000 674
PLAGIARISM
Plagiarism is not allowed at the College. If you simply copy from a textbook, website, or from another student, this may constitute plagiarism. When researching, students need to read the source material and put into their own words what they have read / researched. If quoting directly, students need to insert quotation marks and acknowledge the source. In addition, your bibliography needs to state the author of the original work.
ETHICAL MARKETING
The College aims to avoid any ambiguity and inaccuracy in its advertising and marketing. Only accredited courses have the NRT logo listed next to them. The Colleges RTO Scope of Registration may be checked by visiting the National Training Information Service (NTIS) at www.ntis.gov.au.
FULL-TIME QUALIFICATIONS 2010
CHC30708 Certificate III in Children’s Services
Training schedule for this qualification is as follows: Mondays, Wednesdays and Thursdays 9.00am – 2.30pm are the Classroom-based training days; Tuesdays are the Practicum days at a childcare facility arranged by the College; Fridays are the days for research, Self-Directed Learning and for completing assignments. A minimum of 100 hours’ Practicum must be completed. A Resource Folder and Practicum Folder must also be completed.
Duration of the course is 20 weeks.
CHC50908 Diploma of Children’s Services
Training schedule for this qualification is as follows: Tuesdays and Wednesdays 9.00am – 2.30pm are the Classroom-based training days; Mondays and Thursdays are the Practicum days at a childcare facility arranged by the College; Fridays are the days for research, Self-Directed Learning and for completing assignments.
400 hours of Practicum in an accredited facility must be completed. A minimum 50 hours MUST be completed in an Out of School Hours Service (OOSH) or Vacation Care. A Resource Folder and Practicum Folder must also be completed.
Prerequisite: Certificate III in Children’s Services or equivalent.
Duration is 48 weeks.
Distance mode:
Please note that in addition to the full-time delivery mode this course is available in Distance mode however to be eligible for enrolment in the Distance mode delivery applicants must be working full-time in an accredited Child Care Centre.
Face-to-face consultation with your trainer as well as meetings via telephone and electronic communication totalling a minimum 36 hours throughout the 40 weeks of the course is included.
400 hours of Practicum is required. 350 hours may be completed at your workplace as long as the facility is an accredited Child Care Centre. However, a minimum 50 hours MUST be completed in an Out of School Hours Service (OOSH) or Vacation Care. It will be your responsibility to source this service. A Resource Folder and Practicum Folder must also be completed.
PART-TIME QUALIFICATIONS
Please refer to the College brochure for details on all accredited training offered by the College.
CHC30708 Certificate III in Children’s Services - $1999
This fee includes all Learner Guides and the cost for the First Aid course.
A three-payment plan is available for clients who hold a Credit card and who sign a periodic deduction authorisation form upon enrolment.
1st payment is required in order to enrol - $799
2nd payment will be debited from your credit card on April 1, 2010 - $600
3rd payment will be debited from your credit card on June 1, 2010 - $600
CHC50908 Diploma of Children’s Services - $3,999
This fee includes all Learner Guides.
A three-payment plan is available for clients who hold a Credit card and who sign a periodic deduction authorisation form upon enrolment.
1st payment is required in order to enrol- $1400
2nd payment will be debited from your credit card on September 1, 2010 - $1400
3rd payment will be debited from your credit card on December 1, 2010 - $1199