BSB40807 Certificate IV in Frontline Management

BSBCUS402A Address customer needs
BSBCUS401A Coordinate implementation of customer service strategies
BSBWOR404A Develop work priorities
BSBWOR401A Establish effective workplace relationships
BSBMGT403A Implement continuous improvement
BSBMGT402A Implement operational plan
BSBINM401A Implement workplace information system
BSBPMG510A Manage projects
BSBOHS407A Monitor a safe workplace
BSBWOR402A Promote team effectiveness
BSBMGT401A Show leadership in the workplace

This qualification is suitable for individuals who wish to work and/or are already working in positions which include:

- Co-ordinator of a workplace
- Leading hand
- Supervisor
- Team leader

The qualification will focus on managing work priorities, customer service, operational plans and information systems in the workplace. Whilst the qualification requires the completion of 10 Units of Competency, BCC is offering 11 Units of Competency at no extra charge to give our clients a competitive edge in the job market.

Enrolments for this course must be made by contacting the College.

Sat 28 Jul 2012 at Bankstown Community College Office
Saturday - 9:30AM - 2:30PM x 17 weeks (class list)

Fee $1599.00 (GST Free)